Our Story | Growth | Milestones | NAQEL Express

About Us


About Us

Our journey started as Hala Express in 1993 with 150 vehicles. NAQEL Express, as an entity, is a joint venture between Saudi Post and Hala Express, formed in 2005.

Our journey reached a new milestone in 2022 when Saudi Post (SPL) fully acquired NAQEL Express in line with the National Industry Development and Logistics Program of Vision 2030.

This acquisition aims to achieve expansion and logistical integration at the national level to serve globally and fulfil many of the main goals of Vision 2030 for the logistics sector.

Together we aim to become the National Logistics Champion by developing a local industry that competes in global markets with a sustainable competitive advantage.

Our joint aspirations are based on innovation, stimulating investments, and increasing the Kingdom's logistical connectivity locally and globally.

Expanding Network

During the last five years, we achieved significant growth in expanding our global network and product offerings.

Our services expanded globally with a team of over 5000 employees - Saudi Arabia, UAE, Bahrain, Oman, Jordan, Egypt, Kuwait, Qatar, Lebanon, Morocco, Iraq, Turkey, UK, China, Hong Kong, USA, Germany and India.

This presence helps us make a reality our vision of uniting across borders and horizons.

We continue to expand in line with our mission of gaining access to new markets and removing distance as a constraint for businesses to operate in the MENA region.

Our Unique Strengths and Offerings

We were the first logistics company in Saudi Arabia to receive a customs clearance license. That enabled us to clear shipments faster and deliver them to the customers.

With an unbeatable largest delivery network in Saudi Arabia with 4900 delivery points, we are serving the remotest locations in the country and delivering to both businesses and individuals.

We became the first logistics company in the MENA region to offer our tracking services via Alexa voice assistance and digitally transform parcel tracking using voice.

Our uniqueness lies in our ability to offer seamless end-to-end logistics solutions for most industrial sectors in the Kingdom of Saudi Arabia and the rest of the MENA region.

Our services portfolio includes e-commerce logistics with last mile and cross-border deliveries, fulfilment, customs clearances, after-sales returns, express road logistics, warehousing, and freight forwarding.

Under freight forwarding, we offer door-to-door air and sea freight services from around the world to Saudi Arabia and the rest of the middle eastern countries.

Our freight service desk based out of the United States, Europe, United Kingdom, China, India and Egypt ensures that you have a smooth and hassle-free experience in importing your goods from around the world.

We offer hassle-free clearances of your shipments based on our multi-modal presence at all the key airports, land ports and sea ports. We have owned facilities at all the key airports in Saudi Arabia – Riyadh, Jeddah and Dammam.

We are known for our reliable and efficient logistics services, using the latest technology and innovation. With advanced logistics systems and technologies, we optimize our operations and provide real-time tracking and monitoring of shipments.

Omnichannel Customer Support

In addition to our logistics services, we provide omnichannel customer support. Our call centre is managed by bilingual female support advisors who handle customer queries and complaints

Customers can reach us through the website chatbot, WhatsApp, all our social media channels, the mobile app, the call centre and Amazon Alexa.



Dedicated Team

Our Unique Strengths

  • Present in main source countries worldwide
  • Developing MENA Network
  • Largest Network in KSA
  • Reaching remotest locations in KSA
  • 4,900 delivery points including all cities, towns & villages.
  • 20M Shipments Handled
  • 16 Countries
  • 5000+ employees
  • 4000+ vehicles and trailers
  • Owned facilities at all the 3 airports in Saudi Arabia
  • First logistics company to have the customs clearance license
  • Available to do customs clearance at all the international ports - airports, sea ports and land ports
  • Unique player in the market offering all logistics products
  • Serving both light & heavy weight shipments
  • Supply chain delivery services
  • All modes: air, land & sea
  • Serving all industries


Years of


vision 2030

NAQEL Express aims to become the most preferred logistics service provider in Saudi Arabia and the rest of the Middle East, whilst extending its footprints across the three continents of Asia, Europe and Africa.

Our Services Quality

Standards of Excellence & Certifications