Time Definite delivery of documents and parcels typically less than 35 Kilos within Saudi Arabia and the rest of the world for both businesses and individual shippers.
Door-to-Door distribution and delivery service of shipments greater than 35 Kgs, primarily to business addresses within the Kingdom and across the GCC Countries.
A premium door-to-door, road transportation service within KSA:
Door to Door pick-up and delivery.
Heavy weight shipments, Full Truck Load (FTL) and Less Truck Load (LTL).
Next-day delivery to major cities in KSA.
Personalized service by qualified personnel.
Premium service provided across KSA – Around 6000 distribution points.
All packages are scanned through Handheld Scanners by trained staff, enabling online tracking and tracing.
Specialized service connecting all GCC Countries (except Qatar) via Road Transportation.
Door to Door pickup and delivery.
Efficient customs clearing facilities at the land borders.
Use of dedicated customs clearance corridor at KFIA.
Complete chain supervised and managed by qualified and experienced personnel.
Efficient document control and record mechanism.
Dedicated dispatch team and customer service personnel to keep track of shipments.
Besides our standard services, we are offering Optional Services with additional features. Value added services includes but not limited to:
Cash/Card on delivery (COD): a convenient and accessible payment option where payment is given man on the time of delivery.
Freight on delivery (FOD): Only and exclusively to NAQEL Express customers, where the transfer fee is collected from the recipient upon the delivery with the shipper rate and not the cash rate.
Out of delivery area (ODA):NAQEL Express can either collect, pickup or deliver shipments to a specific area that is not serviced regularly
Insurance: The addition of the insurance option for both domestic and international shipments is a service provided by NAQEL Express to its customers upon request, to protect the shipment from damage.
Hold for consignee collection of the shipment: We ensure that the shipment is kept free of charge for up to three business days when the recipient was not available on the day of delivery.
NAQEL Express Home Delivery service allows you to save time and suit a delivery time or pickup location which suits you.
With home Delivery your shipment will be delivered to your doorstep without you having to come to our branches without additional charge.
At NAQEL Express, we deliver unrivalled air and sea freight, tailored to suite your requirements, whether you are large company or an individual client requiring a private international service. In addition, we provide worldwide airfreight import and export services for goods irrespective of the locations. We do not have any weight or size restrictions by air or sea whilst providing a professional services and competitive prices.
Import and Export.
Freight specialist supporting clients with the best available routes, schedule and rates.
Personalized service by dedicated and qualified personnel.
Air, Sea, Land & Cargo/ Shipments for Import and Export from Saudi Arabia.
Air Cargo security clearance.
NAQEL Express is the first logistics company in Saudi Arabia to successfully obtain a custom clearance license. We can clear your international shipments on your behalf.
At NAQEL Express we offer fulfilment services, inventories management and cargo transportation with state of the art technology. As a transportation and logistics partner, we understand how important warehouse solutions are to your organizations success. NAQEL Express Can provide you with the development of new customer service programs, our door-to-door Services helps to strengthen supply chain integration.
Our logistics and fulfilment services offer storage and distribution solutions allowing us to reduce operative costs and improving order cycles; in turn increasing efficiency and the inventory management.
Exit 17 Suly Area P.O.Box 99931 Riyadh, 11625 Kingdom of Saudi Arabia
Naqel Customer Service Contact Numbers
Kingdom of Saudi Arabia: Unified No. 920020505, Toll Free number. 8002464444
Bahrain: Toll Free number: 80020800
United Arab Emirates: Unified No. 0097143131800