The following privacy policy (Privacy Policy) governs the manner in which NAQEL, and its bodies corporate and affiliates (collectively NAQEL) collect, use, maintain and disclose personal information and explains how you can access your own personal information. This Privacy Policy applies to personal information we collect on this NAQEL website (the Website) and should be read in conjunction with the Website Terms of Use

Where this Privacy Policy refers to "we", "us" and "our" we mean NAQEL and where this Privacy Policy refers to "you" and "your" we mean the user of the Website

By viewing and using the Website or obtaining any goods or services from us you will be deemed to agree to this Privacy Policy. If you do not agree to this Privacy Policy, then you must stop using or accessing the Website

Disclosure of Information

NAQEL may disclose: (a) with our affiliates worldwide, licensees and joint venture partners for the purposes described in this Privacy Policy; (b) any information that it gathers about you to third parties for the purposes of providing you with services that you request; (c) aggregate tracking information and other information that does not personally identify you to third parties; (d) your personal information to third parties, when NAQEL believes in good faith that it is required to do so by law or legal process; or (e) your personal information to third parties, provided NAQEL has your prior authorization, which may be obtained at the time of collecting the information from you


NAQEL uses the personal information it collects: (a) to verify your identity and assist you if you forget your password or login details for any of NAQEL’s registration services; (b) to assist in providing the services requested by you; (c) to provide further information to you about other websites and services which NAQEL considers may be of interest to you; (d) for future marketing, promotional and publicity purposes, including to carry out direct marketing, market research and surveys; (e) for internal purposes, development and administration of our sites, data analytics, and compliance with our legal obligations, policies and procedures; (f) for ensuring that you are shown the information that is most relevant to you and your interests; (g) to prevent and detect any misuse of, or fraudulent activities; and (h) for any other use that you authorize

Content Providers, Advertisers and Partners

This Privacy Policy is not applicable to other third party websites to which we may link, or to other companies or persons who may be listed as third party contacts or suppliers on this Website. NAQEL is not responsible for the data collection practices, privacy policies or the content of websites other than this Website, including any websites that are accessible via a link from this Website. You should contact the operators of those websites directly if you wish to enquire about their privacy practices and policies before providing your personal information to any third party.

Opting In and Opting Out

If NAQEL’s intended collection, use or disclosure of your personal information is outside the collection, use or disclosure set out in this Privacy Policy, NAQEL will give you the option to: (a) opt out and neither receive certain services nor participate in certain interactive areas; or (b) opt in to agree to be contacted by NAQEL in relation to certain matters such as notification of new features to the Websites, beta testing or promotional activities.

Disclosure of Information Overseas

We may transfer your collected personal information to countries other than the country in which you originally provided it. These countries may not have the same data protection laws as the country in which you provided the information. When we transfer your information to other countries, NAQEL will protect that information as described in this Privacy Notice. We may also disclose your personal information as required or permitted by law to law enforcement agencies, regulatory authorities and governments for security and customs purposes.

Holding, Correcting and Updating Information

Your information will be collected and managed for the purposes stated in this Privacy Policy. NAQEL may allow other third parties to have access to your information, but only for the purposes set out in this Privacy Policy. NAQEL will take all steps reasonably necessary to ensure that your information is treated securely and in accordance with this Privacy Policy. NAQEL offers you the ability to correct or change the information collected at any time and as often as necessary, with the exception of certain data fields which are restricted data fields and shall be marked as such on your account, for example your country of residence. Where you wish to amend a restricted data field or if you have any questions about how NAQEL services work or regarding this Privacy Policy, please contact NAQEL customer service team


NAQEL reserves the right to change this Privacy Policy at any time and without providing you with notice of such changes. You agree that your continued use of the Website constitutes your acceptance of the modified Privacy Policy, and you agree that all previous versions of the Privacy Policy are superseded by the modified version.

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Exit 17 Suly Area P.O.Box 99931 Riyadh, 11625 Kingdom of Saudi Arabia
Naqel Customer Service Contact Numbers
Kingdom of Saudi Arabia: Unified No. 920020505, Toll Free number. 8002464444
Bahrain: Toll Free number: 80020800
United Arab Emirates: Unified No. 0097143131800