Naqel


PALLETIZED CARGO

A premium service provided to customers within KSA; with below features,

 Door pick-up and delivery,

 Free & Safe package handling,

 Delivery next day before noon in most of the major cities,

 Serviced through well trained and qualified personnel’s,

 Online Track & Trace, as all shipment scanning is done using latest technology of Handheld Devices.

 Secured movement with sealed vehicles, baggage and containers

 This service has lot of other Optional Service features

To know more about this service please contact our customer service.


OPTIONAL SERVICES

As a complete supply chain solution provider, we are committed to serve our customers with the best possible efforts we can. The Optional Service are additional features of our services at nominal charges. At NAQEL we periodically validate and review the costs and service efficiencies on these Optional features and the benefits are passed on to our customers.


VALUE ADDED SERVICES

Choosing this service the customer requests NAQEL to collect the invoice value of the goods from the consignee and handover back to the customer/shipper. To know more about this service feature, contact our customer service, either thru email on on info@naqel.com.sa or contact our call centre on 920020505.

Choosing this service the customer requests NAQEL to collect only the freight value of the consignment, duly payable to NAQEL. To know more about this service feature, contact our customer service, either thru email on oninfo@naqel.com.sa or contact our call centre on 920020505.

 Choosing this service the customer requests NAQEL to either collect (pickup) or deliver shipment to a city/area which is not serviced by NAQEL regularly. This ideally means the shipment is either to be picked up or to be delivered to a city/location/area which does not enjoy regular service by NAQEL, due to inaccessibility or insufficient volumes. To know more about this service feature, contact our customer service, either thru email on info@naqel.com.sa or contact our call centre on 920020505.

NAQEL takes every possible effort to safe guard your package from damages, but some acts of nature are beyond the control of NAQEL which may affect the shipment. To ensure peace of mind for our customers we offer shipment insurance service. This helps our customers to be secured financially. 

In an event, where the consignee is alone/travelling out of the delivery address, it becomes easy for him/her to collect the shipment from NAQEL’s office. Ideally, we hold the shipment free for three business days, post which charges apply (demurrage charges). To know more about this service feature, contact our customer service, either thru email on  info@naqel.com.sa or contact our call centre on 920020505.

 
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