Naqel


Customer Character

Privacy:

Our commitment to secure all customer information, shipping record, rate, shipping documents and make it available only for concerned Naqel employee and authorized person by shipper.

Friendly:

All staff are very well trained to hander every customer in most professional way in the manner that make every contact with Naqel employee is remarkable experience. Our customer smile is our reason for happiness.

Right Time:

Our goal is exceeding delivery shipment on time. We understand the importance of every shipment to our customer, so we are working around the clock to ensure delivery take place to the right location at the right time

Safely and Secure:

Ensure the safe handling of all customer shipment to be deliver to the recipient in most convenient status, while at same time secure the shipment from the pickup to the final recipient hand.

Proficiency:

From the time of customer calls, till the final delivery of the shipment to the recipient, Naqel representative developed and trained to ensure maximum professional standard in their interaction with the customer.

Technology:

Technology is now major part on our customer life, we are here to care about your needs and make sure that you reach us at any time, through mulita-communication channel and at same time provide you with the status of your shipment on time.

Diversity:

Our customers have different demands, based on their personality, needed and culture, and here in Naqel we totally understand that and working through multitalented representative to ensure all our customer needed met and achieved.

Competitive Service:

High standard of service level, doesn’t not mean overcharges or expensive rate, we are maintaining highest service standard with very remarkable rate compare to the market.

Response:

In service industry and with all pre-cautions, we can’t ensure 100% service level, we are here to listen carefully to your feedback, concern, comment and complaint. We are take this very seriously as every comment is a chance to develop.

Consistency and Continues Improvement:

We learnt that only constant is change, so in Naqel we are adhere to all quality tool that enable us to predict customers need and develop our system to match your needs.

 

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