(a) Personal information (including without limitation your name, address, phone number, email address, date of birth, and payment information), which may be collected from you when you voluntarily provide the same through the following, but not limited methods: (1) registering and creating a membership account; (2) participating in surveys and other promotions available on the Website; (3) communicating with us through the “Contact Us” information provided on the Website or through Customer Service via telephone; (4) interaction with us on our social media platforms or Website; (5) other sources such as third parties where it is reasonably necessary or normal business practice to do so; and
(b) Aggregate information generated by NAQEL’s systems, which does not relate to you personally. We obtain certain information by automated means when you visit the Website, such as the IP address of the device you use to connect to the Internet and the pages you accessed. Through collection of this information, we learn how to best design the Website for visitors and understand what products and services you may prefer. NAQEL collects this information through various means, such as “cookies” (please see below under “Cookies and Tracking”).
Failure to provide necessary personal information when requested may result in certain services not being available to you. NAQEL may collect additional information from you in relation to promotions, and also any information you provide when corresponding with NAQEL such as through customer service, and participation in surveys.
NAQEL uses the personal information it collects: (a) to verify your identity and assist you if you forget your password or login details for any of NAQEL’s registration services; (b) to assist in providing the services requested by you; (c) to provide further information to you about other websites and services which NAQEL considers may be of interest to you; (d) for future marketing, promotional and publicity purposes, including to carry out direct marketing, market research and surveys; (e) for internal purposes, development and administration of our sites, data analytics, and compliance with our legal obligations, policies and procedures; (f) for ensuring that you are shown the information that is most relevant to you and your interests; (g) to prevent and detect any misuse of, or fraudulent activities; and (h) for any other use that you authorize.
This Website uses a “cookie” file that is transferred to your computer’s hard drive, which can identify details of your IP address, operating system (e.g. Microsoft Windows, Mac O/S, Linux), browser (e.g. Internet Explorer, Safari, Firefox, plus the version of the Browser), locale (to determine which country you are accessing the Website from), and other user information (e.g. your username).
NAQEL may use the information generated by cookies to: (a) track traffic patterns to and from the Website; (b) ensure any advertising is being shown to the most appropriate person; and (c) enable you to enter the Website and use certain services and to visit registered user only areas of the Website.
The security of your personal information is important to NAQEL. NAQEL recognizes industry standards and employs appropriate administrative, technical and physical security safeguards to protect the personal information you provide on this Website against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use and other unlawful forms of processing. In order to protect your personal information, we use several security techniques including secure servers. All your personal information, including your credit card details, is encrypted before leaving your browser, using industrial-strength SSL 128-bit RC4 encryption technology.
NAQEL uses VeriSign’s online payment gateway to provide secure authorization of credit card transactions over the internet. VeriSign, Inc. is a leading provider of digital trust services that enable internet users to more safely engage in e-commerce. VeriSign handles your complete credit card transaction with your bank and informs NAQEL that your bank has authorized the transaction. Your credit card details are not stored on NAQEL’s servers or anywhere else on the internet.
NAQEL will keep these measures under review and enhance them from time to time as necessary. It is important for you to protect against unauthorized access to your login information, including your password. Please note that no method of transmission over the Internet, or method of electronic storage, is 100% secure, therefore, NAQEL cannot guarantee the absolute security of your personal information.
We may transfer your collected personal information to countries other than the country in which you originally provided it. These countries may not have the same data protection laws as the country in which you provided the information. When we transfer your information to other countries, NAQEL will protect that information as described in this Privacy Notice. We may also disclose your personal information as required or permitted by law to law enforcement agencies, regulatory authorities and governments for security and customs purposes.
Exit 17 Suly Area P.O.Box 99931 Riyadh, 11625 Kingdom of Saudi Arabia
Tel. +966 1147 10030, Unified Tel. 920020505