Most Frequently Asked Questions

View answers to common questions asked by customers like you

How can I get an idea of my total shipping costs?

For the best estimate, come into NAQEL Express Office, so our pros can advise you on the correct box and the right shipping choice that fits your needs.

What payment methods can I use to pay for the NAQEL Express services?

You can pay by cash for scheduled online pickups, or; You can visit any of our outlets and pay by credit card (Visa or MasterCard), or; Through our Monthly Invoices System for corporate customers with an NAQEL Express account.

What type of items can I ship with NAQEL Express?

To ensure safety while shipping parcels, NAQEL Express discourages shipment of prohibited, restricted and dangerous items to any destination. For more information, you can download and read our list of Prohibited and Restricted Items.

Also note that some countries have additional restrictions, prohibitions, and acceptance processes for certain commodities. Please refer to the Customs Information page to check the prohibited/restricted items by country.

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Exit 17 Suly Area P.O.Box 99931 Riyadh, 11625 Kingdom of Saudi Arabia
Tel. +966 1147 10030, Unified Tel. 920020505
Email. info@naqel.com.sa

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